The Story

He had a terrible headache, even a walk 5 minutes ago didn't alliviate his pain. His pain reached far beyond the limits of what the material world can inflict. But he had to carry on. His mind was surrounded by a very few eventualities which the realm of any mortal mind could foresee. His purpose was not to do what he was doing, but fate had its way this time.
After entering his room, his eyes fell on his table where his worst fears lay. He knew he had to face it. He sat heavily on his chair. Beads of perspiration were dripping down his forehead. It was 9'o clock and time was running out. He forced himself to turn his head and look at the book. As soon as he saw it, his mind began to reel. Hardly would there have existed a book in the history of human civilisation which would have caused so much mental torture and agony. He opened the book and started to suck on its contents.
After 4 hours, without his consent 'sleep' - the brother of death overtook him. At 01:30, his mother comes into his room and finds his son fast asleep with his head on the table. Out of curiosity she lifts the cover of the book to see the title. It was written 'Total Quality Managment'.
Can you guess who the 'HE' in this story was ??